Good Corporate Citizenship: Lynn D. at Palm Corporate Relations rocks like no tomorrow!

After Lynn D. at Palm Corporate Relations got wind of John Myers plight she took action in this regard by calling me at home to let me know that she would personally see to it that John's broken Palm Tungsten E that had the screen broken when he keeled over in his wheelchair, got replaced.

The Purolator tracking information confirmed that Lynn D. had personally signed for the broken Palm at the Palm Canada Centre loading dock in Mississauga, Ontario and the staff in Florida, such as Jim and others at Palm Corporate Communications, provided customer service excellence unlike anything I've experienced up here in the Great White North.

Having won seven Customer Service Excellence awards from various Corporate employers, not unlike the Palm Corporation during my long Automotive service career, I know good customer service when I see it, that's a fact.

The very next day Purolator Courier dropped off a package that contained a shiny new Palm Tungsten E Handheld. After plugging in the charger for a couple of hours this device was ready to rock and roll, works like a charm.

When I sent the broken Palm to the Canadian outlet in Mississauga (left) I included a special gift pen for Lynn D. of Palm Corporate Relations for her leadership and resolve to make things right for John Myers, who was rendered a paraplegic during a botched home invasion and survived to tell the tale.

Thank-you Lynn D, Palm Canada, and the call centre staff in Florida, for all the good work you have all done for John Myers by replacing his broken Palm Tungsten E with a new one. Simply awesome.